Privacy Policy

In compliance with the obligations established in the current regulations on data protection, especially Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights and the European Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016), the contact information of the Data Controller is shown below: Identity: Navea Canarias S.L., trading as HC Integra CIF (Tax ID): B67994723 Address: C/ Plutón 2, apartment 117, CP 35510 Puerto del Carmen Phone: +34 660 941109 Email: info@hcintegra.es

  1. WHAT ARE PERSONAL DATA? The regulation considers personal data to be any information related to a person that allows their identification, such as a user’s information when visiting our website, in our case, name, first surname, phone, and email. Additionally, when you visit our website, certain information is automatically stored for technical reasons such as the IP address assigned by your internet provider (see cookie policy). PRINCIPLES FOR DATA PROCESSING When processing your personal data, the following principles contained in the applicable data protection regulations will be applied:
  • Principle of lawfulness, loyalty, and transparency: Your consent will always be required to process your personal data for one or several specific purposes for which you will receive prior information unless there is another legal basis for processing, such as compliance with a legal obligation.
  • Principle of data minimization: Only strictly necessary data related to the purposes for which they are required will be requested.
  • Principle of limitation of the retention period: Data will be kept no longer than necessary for the processing purposes, depending on the purpose.
  • Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure adequate security of personal data and guarantee its confidentiality.
    2.1 PURPOSE Navea Canarias may collect personal data for the following purposes:
  2. Data provided to book a service to:
    • Manage the made reservation.
    • Provide the medical service requested on the reservation date and time.
  3. Data provided through contact forms:
    • Manage, process, and respond to user requests, incidents, or queries.
    • Send commercial correspondence to the User electronically and/or conventionally about Navea Canarias services, with the user’s explicit authorization.

2.2 MINORS If you are under 14 years old, the consent of your parents or guardians is mandatory for us to process your personal data. If you have not obtained the consent of your parents, you cannot hire any service on the website, so we will deny your request if we become aware of it.

2.3 LEGITIMACY What personal data will Navea Canarias process? Navea Canarias will process the following categories of user data:

  1. To hire a service with Navea Canarias:
    • User identification data: name and first surname.
    • Contact data: phone and email.
  2. Data provided through contact forms:
    • Identification data: name and surnames.
    • Contact data: email address and phone number.

In case the User provides third-party data, they declare to have the third party’s consent and accept transferring the information contained in the Privacy Policy, exempting Navea Canarias from any responsibility in this regard. However, Navea Canarias may periodically check this fact, adopting the corresponding due diligence measures according to data protection regulations.

What is the legitimacy for processing user data? The legitimacy for processing personal data will be:

  1. Data provided to contract a service with Navea Canarias:
    • Contract execution, to manage the service reservation requested.
  2. Data provided through contact forms:
    • Consent, to manage, process, and respond to user requests, incidents, or queries.
    • Consent, to send electronic and conventional commercial communications about Navea Canarias products and services.

All consents obtained for the mentioned purposes are independent, and the User can revoke only one of them without affecting the others.

2.4 DATA RETENTION TIME Navea Canarias will process your data for the time necessary to provide the service required by the User. In this sense, once the service is finished, we will block your personal data for the prescription period of the actions that could arise from the relationship maintained with you or to address requirements from public authorities.

  1. COMMUNICATION OF DATA TO THIRD PARTIES User data can be communicated to:
  • Public Authorities, in the cases provided by law or in compliance with a court order.
  • To properly manage the provided service and its users’ personal data, Navea Canarias may collaborate with third-party service providers who can access your personal data and will treat the referred data on behalf of and on account of Navea Canarias due to their service provision. Navea Canarias commits to selecting providers that comply with the current regulatory framework regarding personal data protection.
  1. INTERNATIONAL DATA TRANSFERS The User is informed that Navea Canarias does not make international data transfers. Your personal data will be processed within the European Economic Area.
  2. DATA SECURITY Navea Canarias will treat the User’s data at all times in absolute confidentiality and will keep the duty of secrecy regarding them, as established in the applicable regulations, adopting the necessary technical and organizational measures to guarantee the User’s data security and prevent their alteration, loss, treatment, or unauthorized access, considering the state of technology, the nature of the stored data, and the risks they are exposed to.
  3. EXERCISE OF RIGHTS Those individuals who have provided their data through www.hcintegra.es may contact the owner of the website to exercise their data protection rights free of charge. The User has the right to obtain confirmation about whether Navea Canarias processes personal data that concerns them, as well as access their personal data, request the rectification of inaccurate data, or request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the User may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data. Navea Canarias will stop processing the data, except for legal reasons or the exercise or defense of possible claims. The User may exercise the right to the portability of their data, in a structured, commonly used, and machine-readable format, and to transmit them to another data controller. Such action could entail a reasonable fee to be paid by the User, based on the administrative costs faced to meet the request, in accordance with the regulations. The User may raise issues they consider related to this Policy and exercise their rights under legally established terms by sending a communication by email or mail to the Data Controller, indicating the corresponding request and accompanied by a copy of the ID or proof of identity document. The interested party may exercise their rights by written communication addressed to Navea Canarias S.L. or HC Integra with the reference “Data protection”, specifying their data, proving their identity, and the reasons for their request at the following address: info@hcintegra.es or at C/ Plutón 2, apartment 117, CP 35510 Puerto del Carmen.
  • Guarantees they are over 14 years old and that the data they provide to Navea Canarias are true, exact, complete, and current. In this sense, the User is responsible for the truthfulness of all the data they communicate and will provide updated information so that it corresponds to their actual situation.
  • Guarantees they have informed third parties of whom they have provided data, if any, of the aspects contained in this document. They also guarantee they have obtained the third party’s authorization to provide their data to Navea Canarias for the indicated purposes.
  • Will be responsible for false or inaccurate information provided through the Website and for the direct or indirect damages that this causes to Navea Canarias or third parties.
  1. CHANGES TO THE PRIVACY POLICY Navea Canarias reserves the right to modify its Privacy Policy according to its criteria or due to a legislative, jurisprudential, or business practice change. Any modification of the Privacy Policy will be published on the Website before it is effectively applied